F.A.Q. – Frequently Asked Questions

Frequently Asked Questions

How do I switch my DNS?

How can I cancel?

How long does propagation take?

What is the difference between Enhanced SSD and Pure SSD?

Is HTTP/2 supported?

Is SSH Access allowed?

How can I reset my password?

How can I FTP into my site?

How are backups handled?

Billing

How can I pay my bill?

When do the charges hit my credit card?

How can I reset my billing password?

How can I add an authorized user to my account?

How can I transfer my account to someone else?

WordPress

How can I reset my WordPress Admin password?

XenForo

How can I reset my XenForo admin password?

Support

How can I submit a support ticket?

How can I access phpMyAdmin?

How can I import a database?

How can I export, access and/or backup my database?